SHIPPING
FREE US SHIPPING
Canadian shipping is a flat $15 per order. At this time we only ship in the U.S. & Canada.
Taxes
Michigan customers will see the 6% sales tax added on the checkout page.
SHIPPING TIME
Please allow 7-14 days for your U.S. order to be delivered.
International orders can take up to 20 business days to arrive, depending on where you live. Some items ship from the manufacturer after you place your order. If this is the case, we list the extended shipping time on the product page. You might also receive more than one package if you have any item(s) that are coming from the manufacturer first and not in stock with us.
If you have a problem with not receiving your order in a timely fashion, please contact us.
We ship many orders USPS, because most of our packages are smaller. First Class mail is usually the main shipping method for jewelry and small packages. You should receive your order within 5 days if it was shipped First Class.
Once your order is shipped, we have no control over delays due to weather or carrier processing. Please use your tracking number you receive to track your order.
ORDERING
ALL PRICES ARE SHOWN IN USD. Orders received prior to 3:00 PM EST (M-F) will be processed within the same business day provided that your items are in stock and customer identification is verified. After-hour, weekend, and holiday orders will be processed the next business day.
During busier times, such as holiday season, we may have delayed processing time before shipping your order out.
After an order is placed, you will receive an order confirmation via email. If there are any discrepancies with your order please contact as soon as possible to correct the issue. You will also receive an email once your order has been shipped.
PAY PAL
If you are paying with Pay Pal, you will be taken to the Pay Pal site to enter your information. You will still be able to enter any discount codes before checking out.
YOUR DATA SECURITY
This website uses Shopify to process payments. Shopify meets all 6 categories of PCI standards and this compliance extends to all online stores powered by Shopify.
- Maintain a Secure Network
- Maintain a Vulnerability Management Program
- Regularly Monitor and Test Networks
- Protect Cardholder Data
- Implement Strong Access Control Measures
- Maintain an Information Security Policy
Shopify is certified Level 1 PCI DSS compliant. This compliance extends to all online stores powered by Shopify, including bohemianbangles.com
Shopify is very serious about securely hosting our online store partners and has invested significant time and money to certify their solution is PCI compliant. From annual on-site assessments validating compliance to continuous risk management, Shopify works really hard to ensure their shopping cart software and ecommerce hosting is secure and that the our website is fully protected.
Shopify is certified PCI compliant in the following documents: Find Shopify on Visa's list and Find Shopify on MasterCard's list.
ORDER CHANGES & CANCELLATIONS
Because, we are always striving to ship orders as quickly as possible, there is a limited amount of time during which we can modify or cancel your order. If you would like to attempt to modify or cancel your order, please contact us and include your order number and change/cancellation request. We will respond to your e-mail to let you know if we were able to modify or cancel the order.
RETURN POLICY
Return Policy
- We accept returns within 14 days from the date the item is received. Once return is processed we will refund your purchase minus shipping cost.
- Shipping Costs are non-refundable. If you received free shipping on your order and you return the items, original shipping costs (charges to ship order to customer) will be deducted,
- Buyer pays for return shipping
- Please allow 5-7 business days once package is received for return to be processed.
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We will send you an email confirmation when your return has been received and the refund has been issued. Please keep your tracking number once sending us the items to see if it has arrived as we do not check if returns have been received until processing the returns which can take 5-7 business days.
- All sales items are final-there are no returns allowed for sales items.
Exchanges
We do not offer exchanges because we can't guarantee the size you need will be in stock by the time we get your return back. Once your item is received, we will issue you a store credit.
Order Issues
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Please inspect your order immediately upon receipt. If you believe you have received a defective item you must contact us within 3 days of receipt. We will not accept any damaged claims after 3 days from the date you receive it. Damaged items must have tags and be unworn, unwashed. We do not guarantee jewelry, items shrinking, etc. no exceptions will be made. Damaged items will need to be returned within the 14 day period or they will be rejected once they are received.
- Damaged Items - please send us an email with pictures of the damaged item.
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If you were sent incorrect items or are missing items from your order please contact us.
All purchases, accessories, and packing materials must be in new condition with tags and original packaging to avoid refusal of the returned merchandise or restocking fees. ANY SIGNS OF WEAR OR REMOVAL, WILL RESULT IN REFUSAL OF YOUR RETURN.
Please email for instructions on how to return items.
You must provide us with a tracking # after shipping back the item(s) so we are aware that you have sent the item back.
Correction of Errors & Inaccuracies
We strive to present the most recent,accurate and reliable information on the Web Site at all times. However, the information may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you.
